Upgrade service for Arbortext application package

Order Code

ABX-APP-UP

Description

Subscription service for upgrades of your Arbortext customizations (the customer-specific adaptation layer in the Simonsoft solution).

Simonsoft will assign a complexity level for your specific application which will correspond to the amount of units of this article number that shall be ordered. A standard application has a complexity level of 1 whereas a larger application with many stylesheets will have a higher complexity level.

Included in Service

  • Upgrade of customer application (stylesheets, schema, Arbortext configuration)

  • Publication of validation documents

  • Correction of minor issues (limited to 4 hours of consulting efforts)

Conditions

  • The upgrades are scheduled by Simonsoft when new versions are released. Typically, the complete solution including Arbortext and Simonsoft CMS are upgraded at the same time.

  • If issues are identified during the upgrade, the application expert will try to resolve them in collaboration with the customer. Major issues that can not be resolved within the time limit (times the amount of units purchased) may require additional paid consulting hours.

Extras

It is possible for Simonsoft to provide extended services such as set up of a dedicated validation system or to provide extended support to your IT organization. Such agreement shall be documented in the acceptance folder in the CMS and reflected in the amount of units of this upgrade service.