Cloud server for Arbortext Publishing Engine

Order Code

CMS-110

Description

This item is intended for Arbortext Publishing Engine solutions, often delivered in collaboration with a PTC reseller / partner. The publishing solution is a shared responsibility between the PTC partner and Simonsoft

Included in Service

Hosting of a Windows system for Arbortext Publishing Engine. The hosting service includes the following:

  • Network configuration

  • Connectivity solution between Simonsoft CMS and Arbortext PE

  • Re-initialization in the event of major system faults / crashes.

The following items are now included in the subscription package (previously sold as consulting services).

  • New Server administration work during upgrades

  • New Server monitoring

Support Setup

Simonsoft supports the server environment and applications running on the server. Crashes or other issues are typically caused by a combination of Arbortext software, stylesheet logic and customer XML data. Troubleshooting in such cases is not support but may be provided by Simonsoft support as consulting services.

Add–on services

When Arbortext is upgraded, the Customer Application package that contains customer specific adaptations and stylesheets needs to be upgraded and validated. This work is not included in the subscription service and needs to be purchased either as consulting services or, in applicable cases, at a standard rate. See Upgrade service for Arbortext application package for more information.